Privacy Policy

1. Introduction

Welcome to 55l89, Bangladesh's trusted online gaming platform for cricket betting, live casino, slots, crash games, and fishing arcade titles. This Privacy Policy explains how 55l89 (referred to as "we", "us", or "our") collects, uses, stores, and protects personal information provided by users of the 55l89 website and associated mobile services (collectively, the "Platform").

By registering an account or using the Platform, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this Policy, please do not use the Platform. We encourage all players to read this document carefully and contact us with any questions before proceeding.

2. Information We Collect

When you create and use an account with 55l89, we may collect the following categories of personal information:

• Identity Information: full name, date of birth, gender, and national identification details required for account verification and KYC compliance.
• Contact Information: email address, phone number, and residential address (city and division within Bangladesh, e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial Information: payment method details (bKash, Nagad, Rocket, Upay, bank account references), transaction history, deposit and withdrawal records in BDT.
• Technical Information: IP address, browser type and version, device type (mobile/desktop), operating system, referral source, and session logs collected automatically when you visit the Platform.
• Behavioural Information: gaming activity logs, wagering patterns, game preferences, and promotional interactions — used to personalise your experience and promote responsible gaming practices.

3. How We Use Your Information

55l89 processes your personal data only for legitimate, clearly defined purposes. We do not use your information beyond what is necessary to deliver the services you expect from us. Our primary uses include:

• Account Management: creating, verifying, and maintaining your player account, processing your deposits and withdrawals in BDT, and handling any account support queries.
• Platform Improvement: analysing aggregated and anonymised usage data to improve site performance, fix bugs, and add features that benefit the broader 55l89 player community in Bangladesh.
• Fraud Prevention and Security: monitoring transactions and account activity to detect and prevent fraud, money laundering, identity theft, and other unlawful activities.
• Communications: sending you important account notifications (e.g. transaction confirmations, password resets, policy updates) and, where you have opted in, promotional messages about bonuses, new games, and cricket betting events.

4. Cookies and Tracking Technologies

55l89 uses cookies and similar technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise returning visitors, remember your preferences, and analyse how the Platform is used. The cookies we use fall into three categories: strictly necessary cookies (required for the Platform to function), analytics cookies (used to understand aggregate user behaviour), and preference cookies (used to remember your language and display settings).

You may configure your browser to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies may prevent certain parts of the Platform from functioning correctly. We do not use cookies to collect sensitive personal data beyond what is described in this Policy.

5. Sharing Your Information

55l89 does not sell or rent your personal data to third parties. We may share your information only in the following strictly limited circumstances:

• Service Providers: trusted payment processors, KYC and identity verification partners, hosting and infrastructure providers who process data solely on our behalf under strict confidentiality agreements.
• Legal Obligations: where disclosure is required by applicable law, court order, or regulatory authority. In such cases, we will disclose only the minimum data required and will notify you where permitted to do so.
• Business Transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity. You will be notified of any such event and your rights over your data will remain unchanged.

6. Data Security

The security of your personal data is a top priority at 55l89. We implement a range of technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, restricted access controls for internal staff, and regular security reviews.

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you as soon as reasonably practicable and take all appropriate remedial steps.

7. Your Privacy Rights

As a player of 55l89, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of Access: you may request a copy of all personal data we hold about you at any time.
• Right to Rectification: if any data we hold is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure: in certain circumstances, you may request that we delete your personal data. Note that we may be required to retain some data for legal and compliance reasons.
• Right to Object: you may opt out of receiving marketing communications from 55l89 at any time by contacting support or using the unsubscribe option in any promotional email.

8. Data Retention

55l89 retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. For active accounts, we retain data throughout the lifecycle of your account. After an account is closed, we may retain certain records for a period of up to five years to satisfy legal, audit, and fraud-prevention obligations.

Financial transaction records, including deposits and withdrawals processed through bKash, Nagad, Rocket, and other payment partners, may be retained for a longer period where required by financial regulations. Anonymised aggregate data (stripped of all personal identifiers) may be retained indefinitely for analytical purposes.

9. Children and Minors

55l89 is strictly an adult gaming platform. You must be 21 years of age or older to register an account and use any services offered on the Platform. We do not knowingly collect personal information from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that information from our records and close the associated account. If you believe a minor has registered on our Platform, please contact us immediately at [email protected].

10. International Data Transfers

55l89 operates primarily to serve players based in Bangladesh. However, some of our service providers and infrastructure partners may be located in other countries. Where personal data is transferred outside Bangladesh, we ensure that appropriate safeguards are in place — such as contractual data protection clauses — to maintain a level of protection equivalent to that described in this Policy. By using the Platform, you consent to such transfers where they are necessary to provide you with our services.

11. Changes to This Privacy Policy

55l89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this Policy and, where appropriate, notify you via your registered email address or a notice displayed on the Platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Platform after the posting of changes constitutes your acceptance of the revised Policy. If any change is significant and affects your rights materially, we will obtain your renewed consent where required.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 55l89 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are committed to responding to all privacy-related enquiries within 24–48 hours during Bangladesh Standard Time (BST, UTC+6) business hours. You can reach us at [email protected]. Please include your registered username and a brief description of your query to help us assist you as efficiently as possible.